Privacy Policy

Last updated: May 22, 2026

Veilora is an AI veil and formalwear fitting studio for bridal looks, formalwear looks, pair styling, AI-guided render previews, Lumes, and saved lookbook records. This Privacy Policy explains how Veilora handles information when you use the app and related legal pages.

Veilora generates visual previews for inspiration and planning. Rendered images are AI-generated and may differ from real garments, alterations, fit, lighting, and final photography.

1. Information You Provide

Depending on how you use Veilora, you may provide the following information:

• Account information, such as an Apple sign-in identifier and any name or email information Apple makes available to the app.
• Fitting photos that you choose from your photo library or capture with your camera for solo or pair fitting previews.
• Generated content, including AI render outputs, selected looks, render mode, style names, creation dates, and lookbook records you save in the app.
• Purchase information related to Lume packs, which is processed through Apple StoreKit and associated App Store payment systems.
• Support or privacy request information that you choose to provide when contacting us or requesting account or data actions.

2. Information Collected Automatically

Veilora may process technical information necessary to operate the app, such as device type, app version, network status, request metadata, crash or diagnostic information, and the status of render or purchase flows. If third-party SDKs or service providers are used to support authentication, purchases, analytics, crash reporting, or AI rendering, they may process information according to their own terms and privacy practices.

3. Camera and Photo Library Access

Veilora asks for camera or photo library access only when you choose to add a fitting photo. The app uses the selected image to create AI fitting previews, align silhouette and fabric direction, and return render results. You can manage camera and photo permissions in iOS Settings.

4. How We Use Information

We use information to:

1. Provide solo fitting, pair fitting, AI render, and lookbook features.
2. Operate Lumes balances, purchase restoration, and render-session costs.
3. Authenticate users and maintain basic account state.
4. Improve app reliability, detect errors, and prevent misuse.
5. Respond to support, privacy, account deletion, and legal requests.
6. Comply with applicable legal, platform, security, and App Store obligations.

5. AI Rendering and Photos

When you request a render, Veilora may transmit your selected photo, selected style, and render instructions to an AI image processing service. The service uses that information to produce the requested output. Do not upload photos unless you have the right to use them and the consent of any person shown in the photo.

Veilora is not intended for sensitive, intimate, illegal, deceptive, or non-consensual image generation. You are responsible for reviewing generated content before saving or sharing it.

6. Purchases and Lumes

Lume purchases are handled through Apple StoreKit. Apple may process payment credentials, transaction identifiers, tax information, refunds, and other purchase-related information. Veilora receives purchase status information needed to grant, restore, or validate Lume balances.

7. Sharing of Information

We do not sell your personal information. We may share or disclose information in the following limited cases:

• With service providers that help operate authentication, AI rendering, storage, diagnostics, analytics, purchase validation, support, or infrastructure.
• With Apple and App Store systems for sign-in, purchases, refunds, app review, and platform compliance.
• When required to comply with law, legal process, security obligations, or enforceable governmental requests.
• To protect the rights, safety, property, and integrity of users, Veilora, the app, or the public.
• As part of a merger, acquisition, reorganization, financing, or transfer of assets, subject to appropriate safeguards.

8. Retention

We keep information only for as long as reasonably necessary for the purposes described in this Policy, including providing the app, maintaining purchase and account records, resolving disputes, preserving security, and meeting legal obligations. Saved lookbook records may remain on your device or in app storage until you delete them, delete your account, or remove the app, depending on the feature implementation.

9. Account and Data Deletion

If you create an account, you can use the in-app Delete Account control in Settings to initiate account deletion. Deleting an account clears local login state, Lumes, lookbook history, and related local purchase state in the app. Some records may be retained where required for legal, fraud-prevention, payment, tax, security, or dispute-resolution purposes.

10. Your Choices

• You can decline camera or photo access, although fitting-photo features will not work without a selected image.
• You can remove saved lookbook items through the app controls where available.
• You can manage Apple ID, purchase, subscription, refund, and payment information through Apple.
• You can request account or privacy actions through the app and the support channel listed on the App Store product page.

11. Children

Veilora is not directed to children under 13 and is not designed to knowingly collect personal information from children. If you believe a child provided personal information through Veilora, please use the support channel listed on the App Store product page so the information can be reviewed.

12. Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Processing

Your information may be processed in countries or regions other than where you live. Data protection rules may differ across locations. Where required, we use appropriate safeguards for transfers and processing.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may also be communicated through the app, the App Store product page, or other appropriate channels.

15. Contact